Refund policy

Last updated: May 18, 2026

SIMPLE BUILD PROJECTS LTD is committed to providing transparent, professional, and compliant construction coordination and project management services. This Return and Refund Policy explains how cancellations, refunds, project changes, deposits, and service-related disputes are handled.

Our company operates as a construction coordination and project management business. We coordinate renovation, finishing, refurbishment, and property improvement projects carried out by third-party subcontractors and specialist tradespeople on behalf of clients.

1. Company Information

Company Name: SIMPLE BUILD PROJECTS LTD
Company No.: 17223007
Address: 49 Jamaica Street, Liverpool, England, L1 0AH
Email: contact@simplebuildprojects.co.uk

2. Nature of Services

SIMPLE BUILD PROJECTS LTD provides:

  • Construction coordination services
  • Renovation and refurbishment management
  • Project planning and scheduling
  • Subcontractor coordination
  • Remote project supervision
  • Finishing works coordination
  • Commercial and residential fit-out coordination
  • Construction consulting and operational support

Physical construction or installation works may be performed by third-party subcontractors, specialist tradespeople, or partner teams coordinated and supervised by our company.

3. Quotations and Estimates

All quotations and estimates are based on information available at the time of assessment.

Prices, timelines, and project scope may change where necessary due to:

  • Additional client requests;
  • Site conditions or hidden structural issues;
  • Material availability or price changes;
  • Changes in project specifications;
  • Regulatory or access-related limitations.

Any significant changes will be communicated to the client before additional charges are applied.

4. Deposits and Advance Payments

Certain projects may require deposits, milestone payments, or advance payments before scheduling, planning, procurement, subcontractor allocation, or commencement of works.

Deposits and advance payments may become partially non-refundable once:

  • Project planning has commenced;
  • Subcontractors have been scheduled or allocated;
  • Materials or supplies have been ordered;
  • Administrative or coordination work has begun.

Any deductions from deposits or advance payments will be reasonable and proportionate, based on coordination work already completed, administrative time, subcontractor commitments, materials ordered, and third-party costs already incurred.

5. Consumer Cancellation Rights

For consumer clients, where applicable under UK consumer law, cancellation rights may apply to distance or off-premises contracts.

Clients may request cancellation by contacting us at contact@simplebuildprojects.co.uk.

If the client requests that planning, coordination, procurement, subcontractor scheduling, project management work, or related services begin before the end of any applicable cancellation period, the client may be required to pay for services already provided and costs reasonably incurred up to the date of cancellation.

6. Project Cancellation by Client

If cancellation occurs before work, planning, procurement, subcontractor scheduling, or coordination activities begin, a partial or full refund may be considered.

If services or project coordination have already started, refunds will be assessed based on:

  • Completed project management and coordination services;
  • Administrative and operational time spent;
  • Subcontractor scheduling or commitments;
  • Materials or supplies already ordered;
  • Third-party expenses already incurred;
  • Completed or partially completed project stages.

7. Materials and Procurement

Materials purchased specifically for a client project may become non-refundable once ordered, delivered, customized, prepared, or installed.

Any possible material refunds may depend on supplier return policies, restocking fees, or material condition.

8. Subcontractors and Third-Party Services

SIMPLE BUILD PROJECTS LTD coordinates and supervises third-party subcontractors, tradespeople, suppliers, and specialist service providers involved in project delivery.

While we manage communication, scheduling, supervision, and project coordination, certain delays or disruptions may occur due to:

  • Supplier delays;
  • Subcontractor availability;
  • Material shortages;
  • Weather conditions;
  • Site access restrictions;
  • Regulatory or inspection delays;
  • Events outside our reasonable control.

We remain responsible for client communication, reasonable coordination efforts, and project oversight throughout the project lifecycle.

9. Client Responsibilities

Clients are responsible for:

  • Providing accurate project information;
  • Ensuring safe and timely site access;
  • Obtaining required permissions where applicable;
  • Reviewing quotations and specifications carefully;
  • Providing approvals in a timely manner;
  • Reviewing completed works promptly.

Delays caused by missing approvals, inaccessible sites, or client-requested changes may affect project timelines and pricing.

10. Complaints and Workmanship Issues

If you believe there is a workmanship issue, defect, incomplete work, or project-related concern, please contact us promptly with supporting information, photographs, videos, or documentation where available.

We will review complaints within a reasonable timeframe and may:

  • Arrange inspections;
  • Request additional evidence;
  • Coordinate corrective actions;
  • Communicate with subcontractors or suppliers;
  • Arrange repair or remediation where appropriate.

Resolution timelines may vary depending on project complexity, subcontractor availability, material lead times, and site conditions.

11. Refund Processing

Approved refunds will be processed to the original payment method within 10 business days.

Financial institutions or payment providers may require additional processing time.

12. Chargebacks and Payment Disputes

Before initiating chargebacks or payment disputes, clients agree to contact us directly to attempt resolution.

We maintain project documentation including:

  • Invoices and quotations;
  • Project approvals;
  • Photographs and videos;
  • Project communications;
  • Subcontractor reports;
  • Scheduling and operational records.

These records may be used for compliance, accounting, dispute resolution, or fraud prevention purposes.

13. Limitation of Refunds

Refunds generally do not apply to:

  • Completed coordination or management services;
  • Completed construction or finishing works;
  • Installed or used materials;
  • Third-party costs already incurred;
  • Client-approved completed stages of work.

14. Governing Law

This Return and Refund Policy shall be governed by the laws of England and Wales, without affecting mandatory consumer rights under applicable UK law.

15. Contact

For questions regarding this policy, please contact:

SIMPLE BUILD PROJECTS LTD
49 Jamaica Street
Liverpool, England, L1 0AH
Email: contact@simplebuildprojects.co.uk